Privacy Policy

1. Who we are

CourierDelhi is a website and service channel operated by Global India Express Pvt. Ltd. References to “we”, “us”, “our”, “CourierDelhi” or “Global India Express” in this policy refer to Global India Express Pvt. Ltd. and its authorised service partners.

2. Information we may collect

We may collect information that you provide directly when you request a courier quote, submit an enquiry, call, email, use WhatsApp, book a shipment or communicate with our team. This may include:

• Name, email address, phone number and pickup address.
• Destination, parcel contents, weight, dimensions, declared value and service preference.
• KYC, customs, invoice, prescription or other shipment-related documents where required.
• Payment, billing and transaction information.
• Messages, feedback, complaints and customer-support records.

We may also receive limited technical information such as browser type, device type, IP address, pages visited, referring source and approximate location through server logs, analytics tools or security systems.

3. How we use information

We may use collected information to:

• Prepare courier quotations and arrange pickup, booking, customs processing and delivery.
• Verify shipment details and meet KYC, customs, aviation-security and legal requirements.
• Communicate about quotes, bookings, tracking, delays, duties, documentation or support.
• Process payments, issue invoices and maintain transaction records.
• Prevent fraud, misuse, prohibited shipments and security incidents.
• Improve website performance, customer experience and service quality.
• Send service-related or promotional communication where permitted. You may ask us to stop promotional messages.

4. Cookies and analytics

CourierDelhi may use necessary cookies, analytics technologies and similar tools to keep the website functional, understand usage and improve performance. Browser settings can be used to restrict cookies, although some website features may not work correctly after doing so.

5. When information may be shared

We do not sell or rent personal information. Information may be shared only where reasonably required with:

• Courier carriers, airlines, freight agents, customs brokers, delivery partners and warehouses involved in the shipment.
• Payment processors, website hosts, communication providers and professional advisers supporting our operations.
• Customs, police, regulators, courts or government authorities where required by law or necessary for shipment clearance, fraud prevention or safety.
• A successor or related entity in connection with a lawful business restructuring, merger or transfer.

International courier services may require shipment data and documents to be transferred to carriers, authorities and partners in other countries.

6. Data security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed as completely secure.

7. Data retention

We retain information only for as long as reasonably necessary for quotations, shipment operations, customer support, accounting, taxation, legal compliance, dispute handling and fraud prevention. Retention periods may vary depending on the type of record and applicable requirements.

8. Your choices and rights

You may contact us to request access to, correction of or deletion of personal information that we hold, subject to identity verification and legal or operational retention requirements. You may also withdraw consent for optional promotional communication.

9. Third-party websites

Our website may link to carrier, payment, tracking or other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for external websites.

10. Children’s privacy

CourierDelhi services are intended for adults and businesses. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The revised version will be published on this page with an updated effective date.